Support
Support
Guides, setup, and how to reach Mediacast — for the teams running Mediacast at their venue.
Getting started
First-day orientation for a new customer admin.
Coming soon.
Admin guide
Day-to-day CastControl administration.
Coming soon.
IdP setup
Federating your Okta or Microsoft Entra ID tenant.
Coming soon.
Guest & staff experience
Scanning, sessions, what a code can do.
Coming soon.
Clubs & consoles
Zones, audio sources, tablet enrolment.
Coming soon.
Appliance
CastEdge: deploy, commission, update, break-glass.
- CastEdge Appliance — VMware Deployment GuideFrom the downloaded OVA to a running, cloud-connected CastEdge appliance — on vCenter or a standalone ESXi host.
Troubleshooting
Symptoms, causes, and when to escalate.
Coming soon.
Known issues
Defects that affect customer environments, published as they are found.
Coming soon.
My tickets
Open and track support tickets (sign-in required).
Coming soon.
Contact support
Hours, the emergency line, and how to reach us.
Go to Contact support →