Privacy Policy
This policy describes how Mediacast Network Solutions, Inc. ("Mediacast," "we," "us," or "our") collects, uses, and protects information in connection with the CastControl application ("CastControl" or the "App").
Effective Date: May 27, 2026
1. Information We Collect
Account Information
When you create an account or are provisioned access to CastControl, we may collect your name, email address, organization name, and role or title as provided by you or your organization's administrator.
Usage Data
We automatically collect information about how you interact with the App, including features accessed, actions performed, timestamps, session duration, and general navigation patterns. This data helps us improve the App and diagnose issues.
Device and Connection Information
We may collect device type, operating system version, app version, IP address, and network information necessary to deliver and secure the service.
Venue and System Data
CastControl interfaces with venue control systems and infrastructure. Configuration data, device states, event logs, and automation rules stored within the App are processed on your behalf and treated as your confidential information.
2. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the CastControl application
- Authenticate users and manage access permissions
- Monitor system performance and diagnose technical issues
- Improve features, usability, and reliability of the App
- Communicate service updates, security alerts, and support responses
- Comply with legal obligations
SMS / Mobile Messaging
If you participate in our SMS messaging program, we collect your mobile phone number in order to send and receive text messages with you.
- Your mobile phone number and mobile opt-in information are not sold, rented, or shared with any third party for any purpose, including marketing.
- We do not share mobile opt-in or consent data with any third parties, affiliates, or partners.
- SMS data is used solely to deliver the messaging service you have requested.
- Message frequency varies based on your interaction with the service.
- Standard message and data rates from your mobile carrier may apply.
- You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
For questions about SMS messaging or your data, contact us at the address in the Contact Us section.
3. Information Sharing
We do not sell your personal information. We may share information only in the following circumstances:
- With your organization: If your access is managed by an organizational administrator, they may have visibility into your account and usage within that organization's CastControl instance.
- Service providers: We may engage trusted third-party vendors who assist in operating the App (e.g., hosting, analytics, support). These providers are contractually bound to protect your information and use it only for the services they provide to us.
- Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, audit logging, and regular security reviews. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the service. Usage data and logs may be retained in aggregated or anonymized form for analytics and improvement purposes. When data is no longer required, we delete or anonymize it in accordance with our retention schedules.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Export your data in a portable format
To exercise any of these rights, please contact us using the information below. If your access to CastControl is managed by an organization, please direct your request to your organization's administrator first.
7. Cookies and Tracking
CastControl may use cookies or similar technologies to maintain session state, remember preferences, and collect usage analytics. You may configure your browser or device to refuse cookies, though this may affect App functionality.
8. Children's Privacy
CastControl is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of CastControl after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: